Refund policy
# Refund & Return Policy
Last updated: [Month Day, Year]
At our store, customer satisfaction is one of our top priorities. If you are not completely satisfied with your purchase, you may request a return according to the policy outlined below.
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## Return Eligibility
We offer a 30-day return period starting from the date your order is delivered.
To qualify for a return, the item must:
- Be unused and unworn
- Remain in original condition
- Include all original tags and packaging
- Include proof of purchase or order confirmation
Returns that fail to meet these conditions may not be accepted.
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## How To Request A Return
To request a return, please contact us at:
daphnequinn84@hotmail.com
Return Address:
[INSERT RETURN ADDRESS]
Please do not send any items back without first contacting us for approval. Unauthorized returns may be rejected.
Once your request has been approved, we will provide return instructions.
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## Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Please package returned items carefully to prevent damage during transportation.
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## Damaged, Defective, Or Incorrect Items
Please inspect your package immediately after delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect item
- Missing parts
please contact us as soon as possible so we can review the issue and provide assistance.
Photos of the item and packaging may be requested for verification purposes.
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## Non-Returnable Products
The following items are generally not eligible for return:
- Personalized or custom-made products
- Perishable items
- Beauty and personal care products
- Gift cards
- Clearance or final sale items
- Hazardous or flammable materials
If you are unsure whether your item qualifies for return, please contact us before placing your order.
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## Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original item first and place a separate order after your return request has been approved.
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## European Union 14-Day Withdrawal Right
For customers within the European Union, orders may be canceled or returned within 14 days of delivery without providing a reason.
Returned items must still comply with the return requirements stated above.
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## Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing generally takes up to 10 business days
- Banks or payment providers may require additional processing time
If you have not received your refund within 15 business days after approval, please contact us at:
daphnequinn84@hotmail.com